We are Design Wolf Ldn, based in London, England. We are committed to protecting your privacy and respecting your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site (www.designwolf.uk) and our social media channels. It explains how we collect, hold, use, and disclose data. This Privacy Policy does not cover information submitted on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, that information is governed by Instagram's privacy policies, not this Privacy Policy.
For privacy-related queries, you can contact us at hello@designwolf.uk.
Our Role in Your Privacy
If you are a customer or a visitor on our Site, this Privacy Policy applies to you.
Our Responsibilities
As providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and want you to know exactly what information is collected and how we use it.
Your Responsibilities
Please read this Privacy Policy.
If you provide us with any data relating to a third party, you confirm that you have the right to authorize us to process that data on your behalf in accordance with this Privacy Policy.
When and How We Collect Data
From the moment you visit our Site, we are collecting data. Sometimes you might provide this data by completing a form or setting up an account, otherwise, we might collect the data automatically. We may also collect data when:
You purchase a digital product.
You interact with us on social media.
You complete any forms or send us a direct message via social media or email.
You participate in events, promotions, and giveaways or any request for additional data such as customer surveys.
You accept our cookies and other tracking technologies on any device you use to interact with us.
You voluntarily submit your data to us for any reason.
Types of Data We May Collect (Including Automatically)
Contact details (name, address, email).
Financial information (bank details when you make a purchase).
Basic information about your business.
Data about the products you purchase.
Data about your experience with our Site and our products and services.
Data relating to your circumstances and other information relevant to the products or services we provide to you.
Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, operating system, and version) - we do not link this with any personal data.
Data on how you use our Site (URL clicks, products and services views, how long you are on our pages, and other actions).
How and Why We Use and Disclose Your Data
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. We will use your data for the purposes it was collected and related purposes that include:
Operating our Site.
Providing you with products, information, and services.
Customer support.
Tracking your purchase history.
Detecting and preventing fraud.
Improving our Site.
Making your experience on our Site more efficient and enjoyable.
Market research (e.g., contacting you for feedback about our products and services).
Marketing (with your consent).
We may disclose your data for the purposes it was collected and also:
As required by law.
With your consent.
Within our business.
To send you marketing material (with your consent).
To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online, and on our social media platforms).
Your Choices
Don't provide us with personal data
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services. You can continue to use our Site and browse the pages of our Site.
Turning off cookies
Our Site uses cookies and similar technologies to provide certain functionality. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the Site, but certain services may not work as effectively.
Your Rights
You can exercise your rights at any time by contacting us via hello@designwolf.uk.
Accessing information we hold about you
We will provide you with the information within 30 days of your request unless doing so would adversely affect the rights and freedoms of others (e.g., another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.
Inaccurate information
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
Objections to using data for profiling or automated decisions
We may use your data to determine what products and services are relevant to you (e.g., tailoring our emails based on your behavior). Otherwise, the only circumstances in which we will use this data are to provide our products and services to you.
Right to be forgotten
You have the right to request that your data be erased. This means we have to delete all information we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
Right to complain about the use of your data
If you have any complaints about how your data is handled, please contact us via hello@designwolf.uk.
Data Security
We understand the importance of protecting your data. While we cannot guarantee the security of any information you transmit to us or receive from us, we take this task seriously and maintain reasonable and appropriate physical, electronic, and procedural safeguards to help protect your data. This includes:
Storing electronic data with reputable third-party storage providers with appropriate security protections.
Limiting access to personal information to individuals who need to know.
Not storing your payment details.
How We Store & Share Personal Information
Our company is hosted on the Square Space platform, which provides us with the online platform to sell our products and services to you. Your data may be stored through Square Space’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.
Data Retention
We will keep your data for as long as we need it, depending on your interactions with us. If you have made a purchase, we will keep a record of it for invoicing and tax purposes. When we no longer need your information, we will delete it permanently or anonymize data that is no longer necessary.
Third-Party Data Processing
We share data with third parties in the following circumstances:
Other companies in our group, as necessary to operate our Site.
Our suppliers and service providers working for us (e.g., payment processors).
Our professional and legal advisors.
Third parties engaged in fraud prevention and detection.
Law enforcement or other government authorities.
Third parties who enable us to provide our products and services, including:
Payment processors such as Stripe and PayPal, who may process your payment for any products and services bought from us.
Social media and analytics platforms such as Instagram.
Where we have your consent or are legally permitted to do so.
Age of Consent
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.
Cookies and How to Block Them
We use cookies to improve the products and services we provide.
What are cookies?
“Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. Cookies can also be used to analyze traffic and for advertising and marketing purposes. They do not harm your systems, and the HELP function in your browser will tell you how to restrict or block cookies. For more information about cookies and how to disable them, visit www.allaboutcookies.org. If you block all cookies, you may not be able to access all or parts of our Site.
Updates to Our Privacy Policy
Please check our Privacy Policy periodically, as we may update it from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this Privacy Policy indicates the latest version.
